FAQs
WHERE ARE DUNN PIECES MADE?
Our pieces are US-made, partnering with local artisans, manufacturers, and suppliers in order to responsibly source and sustain the production of our work. The majority of our partners are located within a thirty-minute drive of our Rumford, Rhode Island, studio. We believe this approach upholds the integrity of our products, supports our local economy, and cultivates respect for our natural resources. To learn more about our philosophy, read our Story.
CAN DUNN PIECES BE CUSTOMIZED?
We take great pride in our craftsmanship and unique customization capabilities and can make custom modifications to many of our pieces. For information on the customizable options for a particular product, please contact us. We are happy to discuss custom work, lead times, and related charges.
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
We accept credit card, check, money orders, and wire transfers. For orders under $2,500USD, payment in full is required at the time of purchase. For orders over $2,500USD, a 50% deposit is due at the time of purchase to begin the order, with the remaining balance due upon the customer receiving notification via invoice that the order is ready for shipping. To read our full payment policies visit our Terms & Conditions.
WHEN WILL MY ORDER SHIP?
Each piece is made to order, and for this reason we very rarely have pieces in stock. For standard lead times, please refer to the product’s tear sheet. Projected lead times begin once payment or a deposit is received, and - in the case of custom orders - the lead times begin once payment is received and all design decisions have been finalized. We are a small company, so lead times can vary depending upon the time of year, size of the order, and availability of materials and parts.
Let us know if you require expedited shipping. Expedited shipping or orders placed with a ‘rush’ are granted on a case-by-case basis and are subject to additional fees. Custom orders may require additional lead time.
DO YOU SHIP INTERNATIONALLY?
We do. All local taxes, VAT or duties are billed by customs and are the responsibility of the customer. For light fixtures, we can wire for 220v/230v, but we do not carry the corresponding bulbs. These will need to be purchased locally by the customer.
DO YOU ACCEPT RETURNS?
Each piece is made to order. For this reason, returns and exchanges are not accepted for any reason other than manufacturing defects and shipping damage. Damage claims must be reported within 72 hours of package arrival. Please inspect your purchases immediately upon receipt, as no claims can be made after this time. Damaged items may be exchanged after claims have been processed.
INSPECT UPON RECEIPT – Packages must be inspected immediately upon delivery. Failure to report damage within 72 hours of delivery may result in a denied claim.
APPARENT DAMAGE – Should visual inspection upon the receipt of a shipment show damage, shipment should NOT be accepted. Damage must be noted on the delivery receipt and signed by both you and the driver. Failure to do so may result in both DUNN and the carrier refusing to honor a claim.
CONCEALED DAMAGE – When damage is not apparent until the product is unpacked, then a claim for concealed damages must be made immediately. Retain all packing materials and notify carrier that you wish an inspection report be made.
WHERE CAN I BUY REPLACEMENT LIGHT BULBS?
We offer a small selection of bulbs available for purchase directly from the Light Bulbs section of our website. In 2016, we made the sustainably-driven shift to the exclusive use of LED bulbs. Please note that our fixtures use E12 Candelabra sockets or E26 Medium Base sockets (see the specific product tear sheet for socket details). These sockets are standard sizes and are compatible with many bulbs of different styles and shapes.
LED filament technology is relatively new and still evolving. Our US-based suppliers work with a variety of factories, mostly overseas, competing for that sweet spot of quality, lead time, and cost balance. As a result, the actual product can vary slightly with each batch that we order. We are particular about quality and for this reason we change suppliers from time to time to ensure that the quality of bulb matches the quality of our fixtures. When we source bulbs with another supplier we seek the same technical specifications such as shape and style, wattage, lumens, and color temperature. The most common differences tend to be variation with the configuration of the LED filaments inside the bulb.
Some images on our website and print material may display incandescent bulbs. These were photographed prior to our shift to LED. We no longer carry these bulb styles.
HOW DO I CLEAN AND CARE FOR MY DUNN PIECES?
We put great care in making your pieces. Cleaning and regular care is an important component in their longevity and for this reason we have a separate page devoted to this topic. Please visit our Care page for more information.